Always open for your urgent care needs

We’re here 24/7 with care that fits your schedule. No driving, no parking, and no waiting room. We work quickly to understand you and your unique situation so we can provide the care you need to get you feeling better faster. And the cost is only $49 per visit.

Getting Started

1. Download our iOS or Android mobile app OR visit our website

2. Set up an account

3. Log in

4. Tell us about your symptoms

5. Talk to a doctor

ONLINE VISITS:  CARE MADE EASIER

Phone Icon

 
Virtual Visits 24/7

Install the mobile app and get access to a doctor anytime, anywhere

Calendar Icon

 
No Appointments
No need to plan ahead; Just log on to talk to a doctor

Padlock Icon

 
Safe and Secure
We respect and protect your personal health information

FREQUENTLY ASKED QUESTIONS

  • What is Ascension Online Care?

    Ascension Online Care is an easier way to see a doctor and get the care you and your family need. It’s one-on-one, personalized care where you and your doctor will have a video chat wherever you are – at home, at work or on the go – using your smartphone, tablet or laptop. It's easy to use, private and secure. It’s free to enroll and the cost is only $49 per visit.

    Ascension Online Care offers:
    • Peace of mind with a doctor “on call” 24/7 to provide quality care
    • Consultation, diagnosis, and prescriptions (when appropriate)

  • How do I get started?

    1. Download our iOS or Android mobile app OR visit our website
    2. Set up an account
    3. Log in
    4. Tell us about your symptoms
    5. Talk to a doctor

  • When would I use Ascension Online Care?

    • I have a non-emergency condition and should probably see a doctor, but can’t fit it into my schedule
    • My doctor’s office is closed
    • It's difficult for me to get a doctor's appointment
    • I feel too sick to drive
    • I have children at home and don’t want to bring them to the doctor’s office with me

    Our experienced team provides online care – including diagnosis – for a wide variety of symptoms and conditions, including:
      
    • Sinus or upper respiratory infections
    • Eye infections
    • Allergic reactions
    • Sore throat/strep/cough
    • Cold/flu
    • Fever
    • Allergies
    • Urinary tract infections

  • How do I add my spouse?

    Your spouse should create a separate account to enroll.

  • How do I add a child to my account?

    Parents and guardians can add their children who are under age 18 to their account and have doctor visits on their behalf. Enroll yourself first and then add your child or dependent to your account.

Questions & Assistance

If you have any other questions, please call us at 833-433-5927.

You can also email our support team at ascensionsupport@americanwell.com.